Training on Enhancing Core Skills for Administrators & Secretaries

Module 1:Effective Time Management

• Understanding the importance of time management

• Controlling, prioritizing, and organizing your work

• Coping with large tasks

• Ensuring the safety and efficiency of your work environment

• Basic project management

• Taking control

• Case Study: Analyze how a busy project manager successfully managed multiple priorities under tight deadlines.

• Practical Exercise: Create a personal time management plan using prioritization matrices and task batching techniques.

Module 2:Improving Communication Skills

• Why are communication skills so important?

• Understanding the different means of communication in business

• Using vocabulary that works

• Writing effectively

• Improving listening skills

• Being aware of the barriers to good communication

• Case Study: Review a scenario where miscommunication caused project delays and propose solutions to prevent recurrence.

• Practical Exercise: Conduct role-play exercises to practice active listening and delivering clear written instructions.

Module 3:Assertiveness Skills

• What is assertiveness and why is it important?

• Developing confidence in order to use assertiveness skills

• Understanding gender differences

• Practical advice to using assertiveness skills in your work environment

• Coping with stress

• Case Study: Examine a workplace situation where assertive communication resolved a conflict between team members.

• Practical Exercise: Practice assertiveness techniques through role-plays, focusing on saying “no” and giving constructive feedback.

Module 4 : Successfully Working with Managers and Colleagues

• Why is this important?

• Learning ways to manage your manager

• Coping with different personalities and working styles

• Understanding your own strengths and areas for improvement

• Learning to delegate effectively

• Case Study: Analyze a team scenario where effective collaboration between managers and staff improved overall performance.

• Practical Exercise: Map personal working style vs. manager’s style and develop strategies for effective collaboration.

Module 5:Organising and Planning for Superior Performance

• Setting challenging performance goals

• Putting Key Performance Indicators (KPIs) to work

• Utilizing planning strategies and forward thinking

• Prioritizing objectives

• Personal action planning

• Case Study: Review a performance improvement initiative and identify how goal-setting and KPIs contributed to success.

• Practical Exercise: Develop a personal action plan with SMART goals, KPIs, and priority tasks for the next quarter.