// //

What You'll Learn

Master business writing skills for administrators, secretaries, and PAs. Learn to write clear, concise, and effective business documents, including emails, reports, and presentations.

Course Benefits
Industry Certification

Internationally recognized qualification

Expert Instructors

Learn from industry professionals

Dedicated Support

Assistance during and after training

Practical Skills

Apply knowledge immediately

Comprehensive 5-day curriculum with all materials included
Hands-on exercises and real-world case studies
Valuable networking opportunities with peers and experts
Post-course resources and refresher materials
Training on Business Writing Skills for Administrators, Secretaries & PAs - Course Cover Image
Duration 5 Days
Level Intermediate
Format In-Person

Course Overview

Featured

Administrators, Secretaries & PAs are now often called upon to produce correspondence and documents. It is important that the business writing is of the highest professional standard. How well you communicate determines your own professional image as well as perceptions of your organisation. It directly influences how others view your work performance, as well as your eligibility for career advancement.

By attending the Business Writing Skills for Administrators, Secretaries & PAs training course, participants will be able to return to the workplace confident in their ability to prepare professional and effective documents; thus enabling them to raise their profile within their organisation.

Course Duration

5 Days

Who Should Attend

  • Administrators, Secretaries and Personal Assistants
  • Support staff who want to be able to create professional and effective written work
  • Those who wish to communicate in a modern and efficient, yet professional manner
  • Those who want to develop and enhance their role within their organization

Course Impact

Organizational Impact

  • Enhance the organization's professional image and credibility through consistent, high-quality written communication from all administrative staff.

  • Improve operational efficiency by reducing misunderstandings and errors that can arise from poorly written correspondence.

  • Strengthen relationships with clients and partners by ensuring all external communication is clear, professional, and articulate.

Personal Impact

  • Gain the confidence to handle all professional writing tasks with greater ease and competence.

  • Become a more valuable asset to your team by consistently producing clear, professional, and error-free communication.

  • Lay a strong foundation for career advancement, as strong writing skills are essential for roles with greater responsibility.

Course Objectives

By the end of this training, participants will be able to:

  • Improve their basic English language skills
  • Be able to plan and prepare their documents quickly and efficiently
  • Show they can produce effective minutes and reports
  • Know how to avoid the pitfalls of written communications
  • Be able to produce persuasive communications to get better results in the workplace

Course Outline

Module 1:Business Writing Fundamentals

  • Importance of written communication

  • Barriers to good communication

  • English grammar essentials

  • Proofreading skills

  • Common mistakes

  • Case Study: An employee identified frequent grammar errors in team emails, implemented proofreading routines, and reduced communication mistakes.

Module 2 :Professional Written Communications

  • Planning and preparation

  • Structuring written work

  • Guidelines for composing professional communications

  • Avoiding clichés

  • Tone and style

  • Layout and presentation

  • Case Study: A staff member restructured client letters and presentations, improving clarity and professionalism across communications.

Module 3:Writing Minutes

  • Improving note-taking systems

  • Preparation for meetings

  • Summarising discussions

  • Key points to record

  • Building a relationship with the chair for effective minute-taking

  • Case Study: An assistant enhanced board meeting minutes, ensuring accurate summaries and actionable points, strengthening trust with leadership.

Module 4 :Report Writing

  • Setting objectives for reports

  • Sorting and analysing information

  • Writing the report effectively

  • Style and presentation considerations

  • Case Study: A manager prepared quarterly performance reports using structured objectives and clear layout, enabling quicker decision-making by executives.

Module 5:Persuasive Communications

  • Understanding your audience

  • Choosing the right words and phrases

  • Avoiding biased, sexist, or harmful language

  • Delivering bad news tactfully

  • Case Study: A project lead drafted a persuasive proposal that convinced stakeholders to approve a new initiative while maintaining professional tone and inclusivity.

Prerequisites

No specific prerequisites required. This course is suitable for beginners and professionals alike.

Course Administration Details

Customized Training

This training can be tailored to your institution needs and delivered at a location of your choice upon request.

Requirements

Participants need to be proficient in English.

Training Fee

The fee covers tuition, training materials, refreshments, lunch, and study visits. Participants are responsible for their own travel, visa, insurance, and personal expenses.

Certification

Upon successful completion of this course, participants will be issued with a certificate from Ideal Workplace Solutions certified by the National Industrial Training Authority (NITA) under License NO: NITA/TRN/2734.

Accommodation

Accommodation can be arranged upon request. Contact via email for reservations.

Payment

Payment should be made before the training starts, with proof of payment sent to outreach@idealworkplacesolutions.org.

For further inquiries, please contact us on details below:

Register for the Course

Select a date and location that works for you.

In-Person Training Schedules


January 2026
Date Days Venue Fee (VAT Incl.) Register
5 Jan - 9 Jan 2026 5 days Nairobi, Kenya KES 99,000 | USD 1,400 Enroll Now
5 Jan - 9 Jan 2026 5 days Cape Town, South Africa USD 3,500 Enroll Now
5 Jan - 9 Jan 2026 5 days Dubai, United Arabs Emirates USD 4,000 Enroll Now
5 Jan - 9 Jan 2026 5 days Zanzibar, Tanzania USD 2,200 Enroll Now
12 Jan - 16 Jan 2026 5 days Mombasa, Kenya KES 115,000 | USD 1,500 Enroll Now
12 Jan - 16 Jan 2026 5 days Kigali, Rwanda USD 1,800 Enroll Now
12 Jan - 16 Jan 2026 5 days Accra, Ghana USD 5,950 Enroll Now
12 Jan - 16 Jan 2026 5 days Kampala, Uganda USD 2,200 Enroll Now
19 Jan - 23 Jan 2026 5 days Dar es Salaam, Tanzania USD 2,000 Enroll Now
19 Jan - 23 Jan 2026 5 days Johannesburg, South Africa USD 3,100 Enroll Now
19 Jan - 23 Jan 2026 5 days Nakuru, Kenya KES 105,000 | USD 1,400 Enroll Now
19 Jan - 23 Jan 2026 5 days Dakar, Senegal USD 3,500 Enroll Now
26 Jan - 30 Jan 2026 5 days Pretoria, South Africa USD 3,100 Enroll Now
26 Jan - 30 Jan 2026 5 days Kisumu, Kenya KES 105,000 | USD 1,500 Enroll Now
26 Jan - 30 Jan 2026 5 days Naivasha, Kenya KES 105,000 | USD 1,400 Enroll Now
26 Jan - 30 Jan 2026 5 days Arusha, Tanzania USD 2,000 Enroll Now
5 Jan - 9 Jan 2026
5 days
Venue:
Nairobi, Kenya
Fee (VAT Incl.):
KES 99,000
USD 1,400
Enroll Now
5 Jan - 9 Jan 2026
5 days
Venue:
Cape Town, South Africa
Fee (VAT Incl.):
USD 3,500
Enroll Now
5 Jan - 9 Jan 2026
5 days
Venue:
Dubai, United Arabs Emirates
Fee (VAT Incl.):
USD 4,000
Enroll Now
5 Jan - 9 Jan 2026
5 days
Venue:
Zanzibar, Tanzania
Fee (VAT Incl.):
USD 2,200
Enroll Now
12 Jan - 16 Jan 2026
5 days
Venue:
Mombasa, Kenya
Fee (VAT Incl.):
KES 115,000
USD 1,500
Enroll Now
12 Jan - 16 Jan 2026
5 days
Venue:
Kigali, Rwanda
Fee (VAT Incl.):
USD 1,800
Enroll Now
12 Jan - 16 Jan 2026
5 days
Venue:
Accra, Ghana
Fee (VAT Incl.):
USD 5,950
Enroll Now
12 Jan - 16 Jan 2026
5 days
Venue:
Kampala, Uganda
Fee (VAT Incl.):
USD 2,200
Enroll Now
19 Jan - 23 Jan 2026
5 days
Venue:
Dar es Salaam, Tanzania
Fee (VAT Incl.):
USD 2,000
Enroll Now
19 Jan - 23 Jan 2026
5 days
Venue:
Johannesburg, South Africa
Fee (VAT Incl.):
USD 3,100
Enroll Now
19 Jan - 23 Jan 2026
5 days
Venue:
Nakuru, Kenya
Fee (VAT Incl.):
KES 105,000
USD 1,400
Enroll Now
19 Jan - 23 Jan 2026
5 days
Venue:
Dakar, Senegal
Fee (VAT Incl.):
USD 3,500
Enroll Now
26 Jan - 30 Jan 2026
5 days
Venue:
Pretoria, South Africa
Fee (VAT Incl.):
USD 3,100
Enroll Now
26 Jan - 30 Jan 2026
5 days
Venue:
Kisumu, Kenya
Fee (VAT Incl.):
KES 105,000
USD 1,500
Enroll Now
26 Jan - 30 Jan 2026
5 days
Venue:
Naivasha, Kenya
Fee (VAT Incl.):
KES 105,000
USD 1,400
Enroll Now
26 Jan - 30 Jan 2026
5 days
Venue:
Arusha, Tanzania
Fee (VAT Incl.):
USD 2,000
Enroll Now

Request Custom Training


We offer customized training solutions tailored to your organization's specific needs:

  • Training at your preferred location
  • Customized content to address your specific challenges
  • Flexible scheduling to accommodate your team
  • Cost-effective solution for training multiple employees
Limited Time
Early-bird Offer

Special pricing ends in:

-- Days
-- Hours
-- Mins
-- Secs
Recent Activity

Frequently Asked Questions

Find answers to common questions about this course

The goal is to equip you with essential business writing skills. You'll learn to craft clear, concise, and professional communications that represent your organization and enhance your reputation as an administrative expert.
You'll learn grammar, punctuation, and how to structure a variety of documents. The training focuses on developing a clear, concise, and professional writing style that is appropriate for any business setting.
You'll learn strategies to write clear subject lines, organize your thoughts logically, and maintain a professional tone. The training focuses on helping you write emails that get results quickly and efficiently, which is key for professionalism.
As an administrator, secretary, or PA, you are the voice of your executive and your organization. Strong writing skills are crucial for building integrity and trust, ensuring accuracy, and representing your organization with competence.
You'll practice writing a variety of documents, including professional emails, meeting minutes, memos, and short reports. The training uses practical exercises to help you apply what you've learned to your daily work.
Training on Business Writing Skills for Administrators, Secretaries & PAs

Next class starts 5 Jan 2026

Secure Your Spot
Only 6 seats remaining!
1
Ideal Workplace Solutions
Ideal Workplace Solutions
Typically replies instantly

Hi there! šŸ‘‹

How can we help you today? Are you looking for information about our training courses?

Just now