What You'll Learn
Course Benefits
Industry Certification
Internationally recognized qualification
Expert Instructors
Learn from industry professionals
Dedicated Support
Assistance during and after training
Practical Skills
Apply knowledge immediately
Course Overview
FeaturedThis course equips healthcare administrators, executive assistants, and office managers with the advanced skills needed to manage modern healthcare offices efficiently. It integrates healthcare operations, executive support, digital record management, communication, and leadership principles to enhance productivity, compliance, and service delivery in healthcare institutions. Participants will learn how to streamline workflows, manage medical information securely, and support executives in achieving strategic healthcare goals.
Duration
5 Days
Who Should Attend
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Healthcare executive assistants and office managers
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Hospital administrators and clinic coordinators
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Medical secretaries and administrative professionals
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Health program managers and executive support staff
Course Impact
Organizational Impact
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Strengthens administrative systems and executive coordination in healthcare settings.
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Improves operational efficiency, communication, and service delivery.
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Enhances compliance with healthcare standards and patient confidentiality.
Individual Impact
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Builds professionalism and efficiency in managing healthcare office operations.
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Increases confidence in supporting senior executives and multidisciplinary teams.
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Develops expertise in digital tools, scheduling, and healthcare communication protocols.
Course Objectives
By the end of this training, participants will be able to:
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Manage executive schedules, records, and healthcare documentation effectively.
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Enhance communication and coordination across healthcare departments.
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Apply organizational and leadership principles in managing healthcare offices.
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Ensure compliance with healthcare administrative policies and confidentiality laws.
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Utilize digital tools for reporting, scheduling, and patient data management.
Course Outline
Module 1: Healthcare Office Administration Fundamentals
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Overview of healthcare management structures and executive support functions.
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Key administrative policies, protocols, and ethical standards.
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Case Study: Managing communication flow between executives and departments.
Module 2: Effective Communication and Coordination in Healthcare Settings
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Strategies for professional communication with internal and external stakeholders.
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Managing meetings, reports, and interdepartmental coordination.
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Case Study: Handling high-stakes communication in hospital management.
Module 3: Digital and Information Management in Healthcare
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Using electronic health record (EHR) systems and document management tools.
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Data confidentiality, HIPAA principles, and secure record handling.
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Case Study: Streamlining digital records for improved efficiency.
Module 4: Leadership, Time, and Stress Management for Executives
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Prioritizing and delegating tasks in high-pressure healthcare environments.
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Leadership, emotional intelligence, and decision-making for office professionals.
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Case Study: Managing competing priorities in a healthcare executive’s office.
Module 5: Strategic Planning and Performance Improvement in Healthcare Offices
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Aligning office operations with organizational goals.
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Process improvement, reporting, and resource optimization.
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Case Study: Implementing an office improvement plan in a hospital setting.
Prerequisites
Course Administration Details
Customized Training
This training can be tailored to your institution needs and delivered at a location of your choice upon request.
Requirements
Participants need to be proficient in English.
Training Fee
The fee covers tuition, training materials, refreshments, lunch, and study visits. Participants are responsible for their own travel, visa, insurance, and personal expenses.
Certification
Upon successful completion of this course, participants will be issued with a certificate from Ideal Workplace Solutions certified by the National Industrial Training Authority (NITA) under License NO: NITA/TRN/2734.
Accommodation
Accommodation can be arranged upon request. Contact via email for reservations.
Payment
Payment should be made before the training starts, with proof of payment sent to outreach@idealworkplacesolutions.org.
For further inquiries, please contact us on details below:
Email: outreach@idealworkplacesolutions.org
Mobile: +254759708394
Register for the Course
Select a date and location that works for you.
In-Person Training Schedules
January 2026
| Date | Days | Venue | Fee (VAT Incl.) | Register |
|---|---|---|---|---|
| 5 Jan - 9 Jan 2026 | 5 days | Nairobi, Kenya | KES 99,000 | USD 1,400 | Enroll Now |
| 5 Jan - 9 Jan 2026 | 5 days | Cape Town, South Africa | USD 3,500 | Enroll Now |
| 5 Jan - 9 Jan 2026 | 5 days | Dubai, United Arabs Emirates | USD 4,000 | Enroll Now |
| 5 Jan - 9 Jan 2026 | 5 days | Zanzibar, Tanzania | USD 2,200 | Enroll Now |
| 12 Jan - 16 Jan 2026 | 5 days | Mombasa, Kenya | KES 115,000 | USD 1,500 | Enroll Now |
| 12 Jan - 16 Jan 2026 | 5 days | Kigali, Rwanda | USD 1,800 | Enroll Now |
| 12 Jan - 16 Jan 2026 | 5 days | Accra, Ghana | USD 5,950 | Enroll Now |
| 12 Jan - 16 Jan 2026 | 5 days | Kampala, Uganda | USD 2,200 | Enroll Now |
| 19 Jan - 23 Jan 2026 | 5 days | Dar es Salaam, Tanzania | USD 2,000 | Enroll Now |
| 19 Jan - 23 Jan 2026 | 5 days | Johannesburg, South Africa | USD 3,100 | Enroll Now |
| 19 Jan - 23 Jan 2026 | 5 days | Nakuru, Kenya | KES 105,000 | USD 1,400 | Enroll Now |
| 19 Jan - 23 Jan 2026 | 5 days | Dakar, Senegal | USD 3,500 | Enroll Now |
| 26 Jan - 30 Jan 2026 | 5 days | Pretoria, South Africa | USD 3,100 | Enroll Now |
| 26 Jan - 30 Jan 2026 | 5 days | Kisumu, Kenya | KES 105,000 | USD 1,500 | Enroll Now |
| 26 Jan - 30 Jan 2026 | 5 days | Naivasha, Kenya | KES 105,000 | USD 1,400 | Enroll Now |
| 26 Jan - 30 Jan 2026 | 5 days | Arusha, Tanzania | USD 2,000 | Enroll Now |
USD 1,400
Request Custom Training
We offer customized training solutions tailored to your organization's specific needs:
- Training at your preferred location
- Customized content to address your specific challenges
- Flexible scheduling to accommodate your team
- Cost-effective solution for training multiple employees
Early-bird Offer
Special pricing ends in:
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Additional Options
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