What You'll Learn
Master customer service excellence for administrative professionals. Learn to deliver exceptional customer service, build strong relationships, and enhance your organization's reputation.
Course Benefits
Industry Certification
Internationally recognized qualification
Expert Instructors
Learn from industry professionals
Dedicated Support
Assistance during and after training
Practical Skills
Apply knowledge immediately
Course Overview
FeaturedThis course is designed to empower administrative professionals with the skills and knowledge needed to deliver outstanding customer service. As the front line of an organization, administrative professionals play a crucial role in shaping the customer experience. This course will provide participants with strategies to enhance their communication, problem-solving, and interpersonal skills to ensure they can meet and exceed customer expectations. Participants will learn how to manage challenging situations, foster positive relationships, and create a customer-centric environment in their organizations.
Duration
5 Days
Who Should Attend
- Administrative assistants
- Executive assistants
- Office managers
- Customer service representatives in administrative roles
Course Impact
Organizational Impact
-
Improve customer satisfaction and loyalty by empowering front-line staff to deliver exceptional, professional service.
-
Enhance the organization's reputation and brand image by ensuring positive and consistent customer interactions.
-
Increase client retention and business opportunities by creating a customer-centric culture that proactively addresses client needs.
Personal Impact
-
Master essential customer service skills that are highly valued in any professional setting and crucial for career growth.
-
Gain confidence in handling a variety of customer scenarios, including difficult situations, with empathy and professionalism.
-
Enhance your role as a key representative of the company and a trusted partner in building strong client relationships.
Course Objectives
By the end of this course, participants will be able to:
- Understand the fundamentals of customer service and its importance in an organizational setting.
- Develop effective communication skills to interact with both internal and external customers.
- Enhance problem-solving abilities to address customer inquiries and issues efficiently.
- Build strong customer relationships through active listening and empathy.
- Implement strategies to handle difficult customers and resolve conflicts professionally.
Course Outline
Module 1: Understanding Customer Service Excellence
- Defining customer service and its importance
- The customer journey and touchpoints
- Building strong customer relationships
- Measuring customer satisfaction
- The role of the administrative professional in customer service
Module 2: Effective Communication and Interpersonal Skills
- Active listening techniques
- Verbal and nonverbal communication
- Building rapport and trust
- Handling difficult customers and complaints
- Providing clear and concise information
Module 3: Problem-Solving and Conflict Resolution
- Identifying and analyzing customer issues
- Developing effective problem-solving strategies
- Implementing solutions and following up
- Managing customer expectations
- Conflict resolution techniques
Module 4: Technology and Customer Service
- Customer relationship management (CRM) systems
- Email and phone etiquette
- Social media customer service
- Using technology to enhance customer experience
- Data privacy and security
Module 5: Continuous Improvement and Customer Focus
- Gathering and analyzing customer feedback
- Implementing service improvements
- Setting customer service goals and metrics
- Measuring and tracking performance
- Developing a customer-centric culture
Prerequisites
Course Administration Details
Customized Training
This training can be tailored to your institution needs and delivered at a location of your choice upon request.
Requirements
Participants need to be proficient in English.
Training Fee
The fee covers tuition, training materials, refreshments, lunch, and study visits. Participants are responsible for their own travel, visa, insurance, and personal expenses.
Certification
Upon successful completion of this course, participants will be issued with a certificate from Ideal Workplace Solutions certified by the National Industrial Training Authority (NITA) under License NO: NITA/TRN/2734.
Accommodation
Accommodation can be arranged upon request. Contact via email for reservations.
Payment
Payment should be made before the training starts, with proof of payment sent to outreach@idealworkplacesolutions.org.
For further inquiries, please contact us on details below:
Email: outreach@idealworkplacesolutions.org
Mobile: +254759708394
Register for the Course
Select a date and location that works for you.
In-Person Training Schedules
January 2026
| Date | Days | Venue | Fee (VAT Incl.) | Register |
|---|---|---|---|---|
| 5 Jan - 9 Jan 2026 | 5 days | Nairobi, Kenya | KES 99,000 | USD 1,400 | Enroll Now |
| 5 Jan - 9 Jan 2026 | 5 days | Cape Town, South Africa | USD 3,500 | Enroll Now |
| 5 Jan - 9 Jan 2026 | 5 days | Dubai, United Arabs Emirates | USD 4,000 | Enroll Now |
| 5 Jan - 9 Jan 2026 | 5 days | Zanzibar, Tanzania | USD 2,200 | Enroll Now |
| 12 Jan - 16 Jan 2026 | 5 days | Mombasa, Kenya | KES 115,000 | USD 1,500 | Enroll Now |
| 12 Jan - 16 Jan 2026 | 5 days | Kigali, Rwanda | USD 1,800 | Enroll Now |
| 12 Jan - 16 Jan 2026 | 5 days | Accra, Ghana | USD 5,950 | Enroll Now |
| 12 Jan - 16 Jan 2026 | 5 days | Kampala, Uganda | USD 2,200 | Enroll Now |
| 19 Jan - 23 Jan 2026 | 5 days | Dar es Salaam, Tanzania | USD 2,000 | Enroll Now |
| 19 Jan - 23 Jan 2026 | 5 days | Johannesburg, South Africa | USD 3,100 | Enroll Now |
| 19 Jan - 23 Jan 2026 | 5 days | Nakuru, Kenya | KES 105,000 | USD 1,400 | Enroll Now |
| 19 Jan - 23 Jan 2026 | 5 days | Dakar, Senegal | USD 3,500 | Enroll Now |
| 26 Jan - 30 Jan 2026 | 5 days | Pretoria, South Africa | USD 3,100 | Enroll Now |
| 26 Jan - 30 Jan 2026 | 5 days | Kisumu, Kenya | KES 105,000 | USD 1,500 | Enroll Now |
| 26 Jan - 30 Jan 2026 | 5 days | Naivasha, Kenya | KES 105,000 | USD 1,400 | Enroll Now |
| 26 Jan - 30 Jan 2026 | 5 days | Arusha, Tanzania | USD 2,000 | Enroll Now |
USD 1,400
Request Custom Training
We offer customized training solutions tailored to your organization's specific needs:
- Training at your preferred location
- Customized content to address your specific challenges
- Flexible scheduling to accommodate your team
- Cost-effective solution for training multiple employees
Early-bird Offer
Special pricing ends in:
Recent Activity
Additional Options
Customize your training experienceFrequently Asked Questions
Find answers to common questions about this course
You May Also Be Interested In
Explore more courses in this category
Foundation
Training on Support Staff & Administrative Assistant
Build essential skills in office organization, communication, and support with t...
Intermediate
Training on Executive Assistant Digital Skills
Master essential digital skills to become an indispensable executive assistant i...
Intermediate
Training on Management Development for Administrative Officers
Master management skills. This course provides key knowledge for Administrative...
Intermediate
Training on Virtual Assistant
Master virtual assistant skills and become a remote productivity powerhouse. Lea...
Foundation
Training on Support Staff & Administrative Assistant
Build essential skills in office organization, communication, and support with t...
Intermediate
Training on Executive Assistant Digital Skills
Master essential digital skills to become an indispensable executive assistant i...
Intermediate
Training on Management Development for Administrative Officers
Master management skills. This course provides key knowledge for Administrative...
Intermediate
Training on Virtual Assistant
Master virtual assistant skills and become a remote productivity powerhouse. Lea...
Training on Customer Service Excellence for Administrative Professionals
Next class starts 5 Jan 2026
Subscribe to our Weekly Newsletter!
Get updates on the latest posts and more from Ideal Workplace Solutions straight to your inbox.
About Us
Take your career to the next level with our industry-leading training programs. Designed to build skills, boost confidence and drive success, we empower professionals like you to excel in your current role or explore new opportunities.
Quick Links