Training on Basic Communication Skills

Module 1: Foundations of Effective Communication

• The communication process: sender, message, receiver

• Barriers to effective communication and how to overcome them

• Verbal vs. non-verbal communication

• Building self-awareness as a communicator
• Practical Exercise: Role-play common workplace miscommunications and discuss how messages could have been delivered more effectively.

Module 2: Active Listening & Feedback

• The art of active listening

• Asking questions to clarify and confirm understanding

• Giving and receiving constructive feedback

• Avoiding listening traps and assumptions
• Case Study: Analyze a scenario where a project failed due to poor listening and feedback. Participants redesign the communication flow to ensure success.

Module 3: Verbal & Non-Verbal Communication Skills

• Using tone, pitch, and pace effectively

• Power of body language in communication

• Aligning verbal and non-verbal messages

• Building confidence in everyday conversations
• Practical Exercise: Paired activity where one person delivers a short message with mismatched body language, and the other deciphers the intended meaning.

Module 4: Written Communication Essentials

• Writing clear, concise, and professional messages

• Structuring emails, reports, and memos effectively

• Avoiding common writing mistakes

• Adapting written style for different audiences
• Case Study: Review real-world examples of poorly written emails, then rewrite them as a group to demonstrate professionalism and clarity.

Module 5: Communication in Challenging Situations

• Managing conflicts through calm and respectful dialogue

• Communicating under pressure or stress

• Strategies for handling difficult conversations

• Building trust and rapport in tense situations
• Practical Exercise: Role-play a heated workplace conflict where participants must de-escalate the situation using learned communication strategies.