What You'll Learn
Course Benefits
Industry Certification
Internationally recognized qualification
Expert Instructors
Learn from industry professionals
Dedicated Support
Assistance during and after training
Practical Skills
Apply knowledge immediately
Course Overview
FeaturedThis course provides participants with the essential knowledge and skills to manage office functions efficiently and to perform administrative duties with excellence. The course combines core administrative skills with office management practices, covering organization, communication, customer service, technology, and professionalism. Participants will gain practical tools to streamline office operations, support management effectively, and build confidence in their administrative roles.
Duration
5 Days
Who Should Attend
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Administrative Assistants and Secretaries
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Office Managers and Administrative Officers
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Front Office and Clerical Staff
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Professionals seeking to strengthen or refresh their administrative and office management skills
Course Impact
Organizational Impact
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Improved efficiency and productivity in day-to-day office operations
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Better communication and coordination across teams and departments
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Enhanced professional image through effective support staff
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Reliable administrative systems that support organizational goals
Individual Impact
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Increased confidence in handling office tasks and responsibilities
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Stronger organizational, communication, and interpersonal skills
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Improved ability to manage time, priorities, and resources effectively
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Enhanced professionalism and readiness for career progression
Course Objectives
By the end of this program, participants will be able to:
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Apply modern office management principles to streamline operations.
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Communicate professionally in writing, face-to-face, and by telephone.
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Provide effective administrative support and customer service.
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Use office technologies and tools to enhance productivity.
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Demonstrate professionalism, problem-solving, and team effectiveness.
Course Outline
Module 1: Principles of Office Management
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Roles and responsibilities of office managers and administrators
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Structuring office systems, workflows, and documentation
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Records management and filing systems (digital and manual)
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Practical exercise: Setting up an office filing and workflow system
Module 2: Communication and Interpersonal Skills
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Professional written communication (emails, memos, reports)
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Verbal communication and telephone etiquette
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Active listening and interpersonal effectiveness in office settings
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Role play: Handling a difficult communication scenario with professionalism
Module 3: Customer Service and Front Office Management
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Building a customer-focused mindset in administration
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Managing visitors, calls, and client interactions professionally
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Handling complaints and difficult situations with tact
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Case study: Improving customer service in a busy office environment
Module 4: Office Technology and Productivity Tools
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Using MS Office (Word, Excel, PowerPoint) for daily tasks
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Email, calendar, and task management tools
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Digital file management and workplace collaboration platforms
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Hands-on exercise: Preparing a professional report and short presentation
Module 5: Professionalism, Time Management, and Career Growth
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Professional conduct, ethics, and workplace etiquette
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Time and priority management strategies
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Stress management and resilience at work
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Career growth planning and building a professional image
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Activity: Developing a personal career and skills improvement action plan
Prerequisites
Course Administration Details
Customized Training
This training can be tailored to your institution needs and delivered at a location of your choice upon request.
Requirements
Participants need to be proficient in English.
Training Fee
The fee covers tuition, training materials, refreshments, lunch, and study visits. Participants are responsible for their own travel, visa, insurance, and personal expenses.
Certification
Upon successful completion of this course, participants will be issued with a certificate from Ideal Workplace Solutions certified by the National Industrial Training Authority (NITA) under License NO: NITA/TRN/2734.
Accommodation
Accommodation can be arranged upon request. Contact via email for reservations.
Payment
Payment should be made before the training starts, with proof of payment sent to outreach@idealworkplacesolutions.org.
For further inquiries, please contact us on details below:
Email: outreach@idealworkplacesolutions.org
Mobile: +254759708394
Register for the Course
Select a date and location that works for you.
In-Person Training Schedules
January 2026
| Date | Days | Venue | Fee (VAT Incl.) | Register |
|---|---|---|---|---|
| 5 Jan - 9 Jan 2026 | 5 days | Nairobi, Kenya | KES 99,000 | USD 1,400 | Enroll Now |
| 5 Jan - 9 Jan 2026 | 5 days | Cape Town, South Africa | USD 3,500 | Enroll Now |
| 5 Jan - 9 Jan 2026 | 5 days | Dubai, United Arabs Emirates | USD 4,000 | Enroll Now |
| 5 Jan - 9 Jan 2026 | 5 days | Zanzibar, Tanzania | USD 2,200 | Enroll Now |
| 12 Jan - 16 Jan 2026 | 5 days | Mombasa, Kenya | KES 115,000 | USD 1,500 | Enroll Now |
| 12 Jan - 16 Jan 2026 | 5 days | Kigali, Rwanda | USD 1,800 | Enroll Now |
| 12 Jan - 16 Jan 2026 | 5 days | Accra, Ghana | USD 5,950 | Enroll Now |
| 12 Jan - 16 Jan 2026 | 5 days | Kampala, Uganda | USD 2,200 | Enroll Now |
| 19 Jan - 23 Jan 2026 | 5 days | Dar es Salaam, Tanzania | USD 2,000 | Enroll Now |
| 19 Jan - 23 Jan 2026 | 5 days | Johannesburg, South Africa | USD 3,100 | Enroll Now |
| 19 Jan - 23 Jan 2026 | 5 days | Nakuru, Kenya | KES 105,000 | USD 1,400 | Enroll Now |
| 19 Jan - 23 Jan 2026 | 5 days | Dakar, Senegal | USD 3,500 | Enroll Now |
| 26 Jan - 30 Jan 2026 | 5 days | Pretoria, South Africa | USD 3,100 | Enroll Now |
| 26 Jan - 30 Jan 2026 | 5 days | Kisumu, Kenya | KES 105,000 | USD 1,500 | Enroll Now |
| 26 Jan - 30 Jan 2026 | 5 days | Naivasha, Kenya | KES 105,000 | USD 1,400 | Enroll Now |
| 26 Jan - 30 Jan 2026 | 5 days | Arusha, Tanzania | USD 2,000 | Enroll Now |
USD 1,400
Request Custom Training
We offer customized training solutions tailored to your organization's specific needs:
- Training at your preferred location
- Customized content to address your specific challenges
- Flexible scheduling to accommodate your team
- Cost-effective solution for training multiple employees
Early-bird Offer
Special pricing ends in:
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Additional Options
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Take your career to the next level with our industry-leading training programs. Designed to build skills, boost confidence and drive success, we empower professionals like you to excel in your current role or explore new opportunities.
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