Training on International Workshop on Design and Implementation of Service Delivery Surveys

Module 1: Introduction to Service Delivery Surveys

• Concept and importance of SDS in public sector performance monitoring.

• Types of service delivery surveys and their application contexts.

• Key stakeholders in SDS design and implementation.

• Case Study: Evaluating public health service delivery using SDS findings.

Module 2: Survey Design and Methodological Frameworks

• Steps in designing a service delivery survey.

• Establishing objectives, scope, and indicators.

• Sampling design and sample size determination.

• Selecting appropriate data collection methods.

• Case Study: Designing an SDS to assess education quality in public schools.

Module 3: Questionnaire Design and Pre-Testing

• Developing structured questionnaires and data collection tools.

• Incorporating both quantitative and qualitative data.

• Ensuring reliability and validity of instruments.

• Techniques for piloting and refining questionnaires.

• Case Study: Improving survey instruments for municipal service assessment.

Module 4: Field Implementation and Data Quality Assurance

• Planning and managing survey logistics.

• Training field teams and supervisors.

• Use of digital tools and mobile data collection platforms.

• Ensuring ethical standards and confidentiality.

• Data validation, cleaning, and quality control.

• Case Study: Managing large-scale SDS implementation in decentralized systems.

Module 5: Data Analysis, Reporting, and Utilization

• Processing and analyzing SDS data using statistical software.

• Generating key performance indicators and trend analyses.

• Translating results into actionable policy recommendations.

• Effective visualization and reporting of survey findings.

• Communicating results to decision-makers and the public.

• Case Study: Turning survey insights into improved service delivery outcomes.