What You'll Learn
Course Benefits
Industry Certification
Internationally recognized qualification
Expert Instructors
Learn from industry professionals
Dedicated Support
Assistance during and after training
Practical Skills
Apply knowledge immediately
Course Overview
FeaturedAgency banking has become a key strategy for financial institutions to extend their reach, lower operational costs, and promote financial inclusion. This course provides in-depth knowledge and practical tools to design, implement, and manage effective agency banking models. Participants will gain insights into the business, regulatory, and technological aspects of agency banking, focusing on developing sustainable agent networks, managing risks, and optimizing operations for customer satisfaction and profitability.
Duration
5 Days
Who Should Attend
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Banking and microfinance professionals
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Digital financial services and fintech managers
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Branch and network development officers
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Risk and compliance managers
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Financial regulators and policymakers
Course Impact
Organizational Impact:
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Expanded market reach and customer service improvement
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Strengthened compliance and agent network efficiency
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Increased profitability through optimized distribution channels
Individual Impact:
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Comprehensive understanding of agency banking systems
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Enhanced ability to design and manage agent networks
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Strengthened leadership in digital financial services
Course Objectives
By the end of the course, participants will be able to:
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Understand the structure and operations of agency banking models.
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Develop strategies for agent recruitment, onboarding, and retention.
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Evaluate financial, operational, and compliance risks in agency networks.
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Leverage digital platforms for agent performance and customer engagement.
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Design scalable and sustainable agency banking business models.
Course Outline
Module 1: Fundamentals of Agency Banking
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Concept, objectives, and evolution of agency banking
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Regulatory frameworks and supervisory guidelines
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Role of agency banking in financial inclusion
Module 2: Building a Sustainable Agency Network
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Agent selection, onboarding, and training
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Designing agent incentive and performance systems
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Ensuring liquidity management and service quality
Module 3: Technology and Digital Platforms in Agency Banking
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Core banking integration with agent platforms
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Digital identity, KYC/AML processes, and transaction security
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Data analytics for monitoring and performance improvement
Module 4: Risk Management and Compliance
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Managing operational, liquidity, and fraud risks
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Consumer protection and grievance handling mechanisms
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Compliance with central bank and financial regulations
Module 5: Strategic Growth and Innovation
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Scaling agency banking operations sustainably
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Partnerships with fintechs and mobile money providers
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Case studies: Successful agency banking models across Africa and Asia
Prerequisites
Course Administration Details
Customized Training
This training can be tailored to your institution needs and delivered at a location of your choice upon request.
Requirements
Participants need to be proficient in English.
Training Fee
The fee covers tuition, training materials, refreshments, lunch, and study visits. Participants are responsible for their own travel, visa, insurance, and personal expenses.
Certification
Upon successful completion of this course, participants will be issued with a certificate from Ideal Workplace Solutions certified by the National Industrial Training Authority (NITA) under License NO: NITA/TRN/2734.
Accommodation
Accommodation can be arranged upon request. Contact via email for reservations.
Payment
Payment should be made before the training starts, with proof of payment sent to outreach@idealworkplacesolutions.org.
For further inquiries, please contact us on details below:
Email: outreach@idealworkplacesolutions.org
Mobile: +254759708394
Register for the Course
Select a date and location that works for you.
In-Person Training Schedules
January 2026
| Date | Days | Venue | Fee (VAT Incl.) | Register |
|---|---|---|---|---|
| 5 Jan - 9 Jan 2026 | 5 days | Nairobi, Kenya | KES 99,000 | USD 1,400 | Enroll Now |
| 5 Jan - 9 Jan 2026 | 5 days | Cape Town, South Africa | USD 3,500 | Enroll Now |
| 5 Jan - 9 Jan 2026 | 5 days | Dubai, United Arabs Emirates | USD 4,000 | Enroll Now |
| 5 Jan - 9 Jan 2026 | 5 days | Zanzibar, Tanzania | USD 2,200 | Enroll Now |
| 12 Jan - 16 Jan 2026 | 5 days | Mombasa, Kenya | KES 115,000 | USD 1,500 | Enroll Now |
| 12 Jan - 16 Jan 2026 | 5 days | Kigali, Rwanda | USD 1,800 | Enroll Now |
| 12 Jan - 16 Jan 2026 | 5 days | Accra, Ghana | USD 5,950 | Enroll Now |
| 12 Jan - 16 Jan 2026 | 5 days | Kampala, Uganda | USD 2,200 | Enroll Now |
| 19 Jan - 23 Jan 2026 | 5 days | Dar es Salaam, Tanzania | USD 2,000 | Enroll Now |
| 19 Jan - 23 Jan 2026 | 5 days | Johannesburg, South Africa | USD 3,100 | Enroll Now |
| 19 Jan - 23 Jan 2026 | 5 days | Nakuru, Kenya | KES 105,000 | USD 1,400 | Enroll Now |
| 19 Jan - 23 Jan 2026 | 5 days | Dakar, Senegal | USD 3,500 | Enroll Now |
| 26 Jan - 30 Jan 2026 | 5 days | Pretoria, South Africa | USD 3,100 | Enroll Now |
| 26 Jan - 30 Jan 2026 | 5 days | Kisumu, Kenya | KES 105,000 | USD 1,500 | Enroll Now |
| 26 Jan - 30 Jan 2026 | 5 days | Naivasha, Kenya | KES 105,000 | USD 1,400 | Enroll Now |
| 26 Jan - 30 Jan 2026 | 5 days | Arusha, Tanzania | USD 2,000 | Enroll Now |
USD 1,400
Request Custom Training
We offer customized training solutions tailored to your organization's specific needs:
- Training at your preferred location
- Customized content to address your specific challenges
- Flexible scheduling to accommodate your team
- Cost-effective solution for training multiple employees
Early-bird Offer
Special pricing ends in:
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Additional Options
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Training on Agency Banking Model, Strategy and Solutions
Next class starts 5 Jan 2026
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Take your career to the next level with our industry-leading training programs. Designed to build skills, boost confidence and drive success, we empower professionals like you to excel in your current role or explore new opportunities.
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